I've had the worst experience with this insurance provider. Completely unprofessional. I recently canceled my insurance, faxed and mailed the declaration from my new insurance company multiple times and he never processed it. It's been over 4 months, sending the document once per month via fax and mail. I finally hand delivered it and he said, ""Oh don't worry, I will take care of it."" Really? That's what you keep saying to me. I called Liberty Mutual directly and they can't do anything about it, meanwhile I have to send more documents to a collection agency that Liberty Mutual hired because I owe one last payment in their eyes, yet they actually owe me money. I pay him yet I'm doing all of this work, Fking great!!!
Pros: Location
Cons: Service, Office
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