We hired RCL for a trip to Reliant stadium for Monday Night Football. We were told we would have a new stretch limo. What showed up was an old Excursion driven by a guy who barely spoke english. This thing sounded like it would fall apart at every bump! No ice or anything in the limo that was promised. The driver got lost going to our destination. He did not seem very familiar with Houston, or this country for that matter. We asked him for a cell # to call when we were ready to be picked up, but that did no good. When we called just a message. Called back a few min. later, no answer. By now we were outside, cold and looking for our driver...not to be found! we called the Co. directly after 30 min. all they would tell us is that he is not answering his phone...Really???! Then he said we must be in the wrong place and should go find him then hung up on me! I went to wave down a cab and there at the stoplight is my limo!! I yelled across the street to pick us up at the corner...he just put his phone to his ear, looked me in the eye and drove away. Never saw him again! My guess is that he was sneaking in another short trip while he was supposed to be waiting on us. Be very careful if you use this Co., they are crooks!
Pros: Nice website
Cons: Poor everything
more