I have been to see Erin from Maxwell's Salon several times and was very happy with my hair color and cut style. However, when I make an appointment 3 - 4 weeks out from the date I expect the appointment time to be stable. The last two times I have made appointments the salon called me at the last minute to change the appointment time which really is not acceptable. The first time my appointment was for Saturday in the AM and I received a call on the Thursday immediately prior to reschedule to a Tuesday. The reason I make the appointment so far in advance is because a Saturday is all that I can make. That time they allowed me to come in and see another hair stylist. That hair stylist took 3 hours and then charged me $30 more for the exact same service as Erin provides. All of this was forgiveable. I scheduled another appointment for 10.30 on a Saturday morning the next time. At 10.30 the Saturday of the appointment (my appointment time) the salon called me on my cell to reschedule for the next Saturday because Erin was really busy. If I made the appointment 3 weeks in advance, shouldn't they have refused the extra clients they gave appointments to after me? I made it all the way to the salon before seeing the missed call and I was still turned away.
All in all, the service was great when I could get it. With my schedule, I just can't take the chance and will be taking my business elsewhere in the future.
Pros: good service and style
Cons: unreliable and unable to meet appointment commitments
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