A flawed concept: Not a spa to relax and feel pampered and not a destination. Don't buy a gift certificate because they "hold" them at the desk and dont find them when you arrive. A great start to a relaxing day! No robe or flip flops are provided but they propose that you buy them! Treatment choices are very limited. Treatments are provided in different buildings so you have to get dressed between treatments. When you arrive the desk clerk sends you to the first treatment building without telling you about the lockers/showers/bathrooms. Waiting rooms have extremely uncomfortable bench seats more appropriate to a bus station than a spa. Waiting room staff conduct business and private conversations. Phone rings constantly. Massage room walls are paper thin and your hear the bathroom vent and toilet flush repeatedly during the treatment. Facial is inadequate, eyes are ignored, no explenation of treatment or request for choice, aesthetician wears latex gloves which feel like rubber on your face (body scrub and massage include face treatment without gloves). No pillow under your legs so your lower back hurts. Sheets are too small to cover your feet. All of this is not improved by the funeral music. The place has many pools and smells of chlorine. It is packed with day visitors and noisy. It really is a local recreation center, not a spa.
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