On the opening day of the iPhone 3G, I stopped by this store to upgrade my 1st gen iPhone. The sales manager stated that I did not qualify for the $199 upgrade; just for the reduced pricing at $299, so I left the store. Unconvinced, I called AT&T customer service and was told that I indeed qualified. Stopped by the store one more time and the salesman stopped short of calling me a liar and would not even consider calling AT&T customer service to clarify the issue.\r
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I opted to go to another AT&T store (Orange City). I was in and out within 15 minutes with my $199 upgrade - no issues whatsoever.
Pros: Convenient location
Cons: unhelpful staff
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