There were many problems with this apartment. I lived in a two bedroom in the Vic Village. The apartment was beautiful. It was huge and the walls were so thick we were never disturbed. Maintenance was a HUGE issue. We moved in August, we had no hot water in our bathroom sink. Our maintenance requests were ignored until January when we had our rent put into escrow. We didn't have screens on most of our windows for the entire year. In March, we came home in the evening to our apartment smelling like gas. We called the emergency maintenance line several times and left several messages. We called the gas company and they came and took care of it right away. The ""emergency"" maintenance guy came knocking on our door 4 DAYS later. In April, the upstairs neighbor's bathtub slipped partially through our ceiling and water had leaked into our entryway closet. I was across town when I got the call. They told me nothing was harmed, that they had finished cleaning up, and that they would return the next day to patch the hole in the ceiling. I returned home to find molded drywall all over the entryway, water still on the floor, and everything in the entryway closet was completely destroyed. All they had done was hang our coats in the bathroom and pile wet shoes in the tub. My dog had thrown up all over from being exposed to the mold (resulting in an emergency trip to the vet). They fixed the hole over 2 weeks later. They lost our monthly rent checks twice and charged late fees from our security deposit. The living room was painted yellow when we moved in and they charged us $200 to repaint when we moved out. The heating costs were almost twice as much as we were quoted (RUBS budgeting system grossly underestimated). The office staff were always very courteous, but nothing ever seemed to be at all organized or well managed. We ended up suing for damages and deposit because they never returned correspondence. Beautiful properties. Worst landlords ever.
Pros: nice apartment, great location
Cons: maintenance, poorly organized/informed staff, poorly managed.
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