Das Meyer definitely makes good cakes, but that's only part of the overall package. The other -- more critical -- part is how well they treat their customers and they are sufficiently lacking in this area.\r
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Our wedding was a year ago and we had ordered three different cakes for a non-traditional ceremony. We were informed that Das Meyer (like most wedding cake shops) would provide a free cake on our first anniversary. So, we called them to order it and the girl indicated they had no record of our order. She checked under other names, but was unable to locate it. I found a payment to Das Meyer for $143.31 on my bank statement and she indicated that they would make the cake and asked that I just bring the statement in. No problem. \r
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About 30 minutes later the manager called and said they would not be making the anniversary cake because they had no record of the original order and that the bank statement would not suffice. Plus, she said that their cakes started at $180.00 (seeming to suggest that I was lying). After some back and forth, she explained that she was ""sorry"", but still refused to make the cake.\r
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A few things here:\r
(1) A simple anniversary cake would not cost that much for them to provide.\r
(2) I had proof of a payment, though not the original receipt (why would I save that for a year?)\r
(3) A little effort on their part could have made for a ""tremendous"" experience for the customer. \r
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In this industry, customer service is extremely important and they failed to deliver. I would never do business with Das Meyer again and will not recommend them. \r
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You can find cakes just as good at a place that offers stellar customer service.
Pros: Good cake
Cons: Poor customer service
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