I am new to the area, as I just moved back to MI from Berkley CA. I read many reviews stating how great the salon is. So I figured I would try and make an appointment for a cut. Needless to say, when I called the salon last Saturday, I was put on hold for 5 minutes by one of the receptionist. I was forced to hang up due to an incoming call. Called back 10 minutes later only to be put on hold AGAIN by the same receptionist, only this time it was for nearly 10 minutes. Finally when I was taken off hold, I barely got to speak with her before I was disconnected. I am not sure what constitutes getting an appointment made at this place, but it surely is not through there phone service. Very disappointing and not to mention frustrating beyond words. I am sure the salon is fantastic, but I was unable to get past the very inconvenient reception staff. Perhaps I will try to walk-in.
Pros: Sounds fantastic VIA reviews
Cons: Poor Customer Service
more