I feel that both of the previous reviews are way off. I had been looking for a quality salon in the metro area for years, and could never find one that would do want I wanted. Finally I decided to call Luna, and I have not gone anywhere else since. I lived in Chicago for a year, and I currently reside in Alabama, so when I make appointments, I try to call well in advanced. I feel that they are quite accommodating if you call early enough. I am disappointed in the complaint about Stephanie. She is a wonderful person, and would not just leave without having an extremely good reason to. She works insane hours, and tries to make sure she is available for her clients. I have found that there is a bit of disconnect between reception and the stylists...if you are ever having a problem (rarest of occasions) ask to speak to your stylist directly. And if there was some sort of emergency, then what can you do? Some things come before work. Whether you have a client or not.
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