As one of the owners of Urban Tails we want to assure Houston pet owners that high quality pet care is our focus and priority. We are actively involved in the daily operations of our business and the pet care industry through the Pet Care Services trade association. We are always available to our clients and are disappointed that the reviewers did not ask to speak to us about their concerns. We take seriously all feedback from customers and use this information to improve our services and staff training programs. We are happy to provide references to clients that have had issues, but continue to use our services. Pets boarding with us have detailed records kept on eating and eliminations and we do provide pets with items that are brought from home and services that they purchase. We staff our facility 24/7 and train staff to monitor all pets for health and minimizing stress. With an indoor facility odors are a challenge, however, we continually work on improving our cleaning procedures and try new products; we recently installed a central wet/vac system that has helped tremendously. We do follow accepted industry cleaning and disinfecting standards and the health record of pets attending our facility is excellent. Our focus is to provide a safe and fun facility for pets to board, groom, train and attend daycare. We have been in business since 1999 with many long-term satisified customers. We ask that you stop by for a tour and make up your own mind on whether Urban Tails is a good fit for you and your pets. Houston pet owners are very fortunate to have many good pet facilities available. If you do not choose Urban Tails, please choose a member of Pet Care Services Association (fka ABKA) as only members agree to abide by a Code of Ethics, Pet Bill of Rights, and industry standards and practices.
Pros: 24/7 staffing, indoor pool, extended pick-up hours available
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