I can't say just how badly I was treated at Spa Newbury. From the moment I entered the spa, I was not greeted, the chairs were dirty, they served ice water in thirty degree weather. They not only overcharged me, the beauty treatments I received were only so-so. The owner is a mean-spirited person not suited to running a day spa since her customer service skills are non-existant. She was horribly rude, impatient, and a complete and utter horror of a person. No one could pay me enough to go back there and be mistreated! I went there to relax and unwind after a long and stressful day! I was so upset for hours afterwards. I would expect in this economy that she would be nicer to paying customers.
Pros: the Owner
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