Walked in with my kids and even said 'Hello' to one of their staff who did not even return a smile. The whole time we were in there no one came by and asked if we needed help or even made eye contact. VERY COLD - Particularly the heavy set woman with curly hair. Now, I'd like to think they were just too busy and didn't want to be pushy, but they seem much nicer to the other people in there who weren't asian. What ever the reason, I would think you could at least acknowledge your customers when they come into the store and make them feel welcomed.
Pros: Lots of books
Cons: Poor service
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