We bought a vermont castings vigillantII coal stove from Rocky's this fall all went well we paid they delivered. We fired it up about 3 weeks ago after the chimney was installed and all was good for a week then the shaker rod broke. There the problem began. They were rude on the phone and said we broke the stove. It is absurd what customer service they give they hung up on me. I reported them to better business bureu and I'm not the first.; I told Rocky's that. Their reply was "" We don't pay attention to that!""
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