I received an engraved ring as a gift from my husband. Less than one year later I returned it because a stone fell out and others were chipping. They did fix it at no charge. At that time they showed me the stones in their gem book and said they were the second hardest ranking, so that shouldn't have happened. I didn't notice until later that they had polished out the inscription inside. Six months later it was doing the same thing again. I went back and was told that they had discontinued this particular type of setting because it wasn't reliable. This was the first time I had been told this. Also, it would cost me quite a bit to make it wearable again. At this time (for the first time) they said it was a special occasion ring. This had never been mentioned to me before. I do not do heavy work with my hands and have never had a problem with other rings. This ring has a special meaning to me as my husband is now deceased. Whenever I look at the ring I loved so much, I get angry feelings.
Pros: Beautiful selection
Cons: Do not stand behind their products.
more