this place is fine. i go all the time. anybody with a fish problem will be frustrated no matter the fish store or service you get. the owner & Douglas are helpful but have probably heard every excuse in the book. if they think you are going in to blame them, then forget about any service or freebies. but if you want to take a water sample in or discuss a problem w/o accusations, they''ll respond. they work with you, not for you nor will they argue with you.
Pros: immediate pro knowledgable real deal
Cons: no whining or complaining allowed!
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