Had warranty service 2 yrs ago with Phillips and they made an appointment with Master Touch to come out. Came and diagnosed the problem and took 3 weeks to get part. Came back out spent 2 hours fixing problem and did a great job. Thank god for the warranty it would have cost me a fortune ( red & blue lights went in the projection). 2 yrs later the green lens went and I called them 4 times and left messages but they don't return your calls. I guess their business is just with warranty companies and really don't care about doing business with the retail. What customer is going to pay $400-1000 to fix a 4yr old $1500 TV. The Manufacturers are their bread and butter and they are going to pay.
Pros: Warranty Service no problem Great Job
Cons: None warranty- don't expect a call back
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