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Customer Service issues - Review by citysearch c | Eddie's Attic

Eddie's Attic

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Customer Service issues 11/21/2008

I have been to Eddies many times, but will not go back. I recently purchased tickets online, received a confirmation number, and my credit card was billed. I received an email one week before the show noting that they had increase the price of the tickets ($10 to $25) and they were going to refund my card. They said I could repurchase them if I would like. I had adjusted my schedule to make this show and was disappointed and confused on how they could do this. I call and requested to speak to the owner and was told he was busy at the moment and he could call me back as soon as he had a moment. I never received a call. EA books great musicians but out of principle I cannot support them at this venue. Pros: Good music and sound Cons: Customer Service BOOOOO more
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