I live in Pacific Palisades, and was stranded for an hour on the 10 near La Cienega with a blow-out. My German mechanic of 25 years had told me about Globe (for a missing after-market BMW wheel emblem) and since I was right there, I decided to stop in and see if they had one (impossible to find, but a big "cosmetic" issue for my '87 "shark") and maybe get a new tire, though I figured they would be too pricey for that. I was lucky enough to "draw" Gregory H. - who walked out from behind the service desk to ask what I might need, didn't even wait for me to make my way to the desk - and proceeded to spend at least 15 minutes checking stock and searching in drawers for the emblem because he was sure he had seen one around the shop (he has been there for 14 years). He was an unbelievably smart and thoughtful gentleman, even though I clearly wouldn't be a big dollar customer! Then he assessed my wrecked tire, found me a proper replacement, called a used tire dealer down the street (in case I preferred to buy there), and finally gave me a fantastic price on a Sumimoto. With all that, his guys balanced the wheel, replaced the emblem at no charge -- and even put Armor-all on all four tires. Sorry to carry on like this, but the experience made my week...! Thank you Gregory!! A prince.
Pros: Small, hi-tech, smart shop...fantastic employees
Cons: none
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