I ordered my dress from Andreas back in January. I was really impressed by how attentive, helpful, and amazing the owner was. I was over-the-moon and even went right online & wrote a good review about them-- I couldnt believe anyone having a hard time in there, they were so nice!\r
I waited for my dress to come in. and waited. and waited. I still wasnt nervous, I had 100% faith in them that I would get the dress. August comes, & still no dress for my early september wedding. I go in to check on when it will come. They had my wedding date in the books as October 1st... a month off from the real date. I still wasnt upset-- I still had plenty of time. At this point, all customer service went out the door. She told me that I had told them that it was october 1st... I'm pretty sure I know my own wedding date!\r
The dress comes in 2 weeks before the wedding. I schedule my final fitting with the seamstress and I think all is well-- she was very nice & fun to work with. My faith in Andreas was renewed!\r
I show up for the final fitting, and the woman told me that I didnt schedule my fitting & that I needed to make an appointment. My step-mother drove an hour & 1/2 to come to this fitting, after I already made the appointment. The woman was very rude and made us feel aweful. Again, I thought that it was somehow my fault. \r
I tell them that I will pick up my dress on friday for my saturday wedding. I show up to the shop at 4:03 and no one is there. They closed at 4. This, once again, was my fault because they closed at 4 & I got there 3 minutes too late. But why didnt they call??? They knew I was coming and that my wedding was the next day! \r
So long story short, I finally got my dress 6 hours before my wedding, and the bustle didnt stay up for more than 30 minutes at a time. My train was covered in mud by the end of the night, on my $900 dress. I really tried to like them, but their customer service is some of the worst I've ever seen. Heed my warning: DONT SHOP ANDREAS!
Pros: Great selection
Cons: poor service, defunct bustles, painfully slow on receiving dress
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