I recently ate here with my fiance on a Sunday night. When we got our order, it was not only bland, but my ""Philly-All-the-Way"" sub was prepared very sloppy, falling apart, and it was and absolute mess. I've had too many steak subs to know how one should and shouldn't look or taste. I voiced my concern to the shift manager, told her I was very turned-off about the sub, and requested a refund...BIG MISTAKE...At that point customer service went out the door. THEY DON'T DO REFUNDS!!! On top of that, she was very patronizing and rude. They would not even exchange it for an item of equal or lesser value!!! I was either stuck with something I didn't like, or leave empty handed. They have lost 2 customers who used to eat there regularly. THANK YOU FOR KEEPING MY MONEY!!! I left ETS with an empty wallet, and an empty stomach. Do yourselves a favor and go anywhere else where a simple request will be honored. In the end...isn't that what keeps customers coming back?
Pros: Food is prepared fast, opened late
Cons: Poor Customer Service , NO REFUNDS OR EXCHANGES!!!
more