Though the veterinarians at this site are excellent, I've gotten the impression there is a big push to sell product at this facility. A simple visit turns into a "wellness exam." In fact, any visit can be upgraded to a "wellness exam". This is a busy place and the focus is for any business to be thriving and successful. I believe this facility and personnel need to slow down on the "product sell" and "wellness exams" and the fast talking at the front desk to sell product. It's not about "poor sweetums" - it's about the money. Slow down! \r
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I connect with clients all day long in my business - and I honestly care. And I don't have to "sell" anything. And eventually, that caring and consistent attitude brings that person back. Best to do a reality check.
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