I didn't read the reviews before going in so my opinion is formed solely based on my experience. I went in for my appointment and the young woman helping me did not help me at all. I had an idea of the style/cut of dress I wanted and even gave her a description and names of dresses that I had in mind - she was unable to see or understand what kind of dress I wanted, even though I told her I wanted lace, mermaid or flowing, non-strapless. They gave no suggestions at all!! Instead, she said, why don't you just look around at our dresses and see what you might want to try on - which is fine, but she didn't attempt to help me look through dresses or tell me the types of dresses they carry and in which section. I ended up choosing some dresses that fit a couple of my criteria but they just did not look nice at all. When I asked if they had a dress I did want to try on, an older lady (perhaps the owner?) jumped in to tell me they don't have it but I could try on something else that ""looks like it and is basically the same"". Neither of them went to get it for me so I had to ask a few times before they brought it out and when they did, it definitely was NOT even remotely similar to the one I asked for(even though they saw the pictures). Not only were they not helpful, both women acted pretentious and rude - the older woman kept pressuring me to take that dress because it was ""the same thing"" - based on that experience, I would NEVER purchase from them. I recently went to the Pronovias boutique in New York and that was the best experience and I recommend that to anyone. In contrast, Pronovias was extremely helpful and not haughty at all.
Pros: It's in a nice brownstone building
Cons: pretentious/terrible service, difficult parking, small selection
more