I have had pets all my life, and was excited to find a facility that offered so many in-house services and procedures that was close to home. Unfortunately, I found the customer serivce and pet care (most important!) to be very disappointing. I rescued a kitten that had been abandoned in a parking lot and went to LaVista for her first exam, vaccinations, standard tests, and to be spayed. The services were extremely expensive - even for the area - over $330 for a routine spay. The procedure didn't go well, and I had to bring in the kitten twice after surgery to correct loose staples. It seems as if my questions were not welcome, although I think asking why staples were used on a 4.5lb kitten is a very valid question. I worked for a vet clinic for 2 years in college and was surprised and disappointed with each visit. However, there is one female veterinarian I saw on one visit and she was excellent. Unfortunately, my experience with the rest of the staff was enough to make me go elsewhere. The convenient location was absolutely not worth the apathy and rudeness of the staff or the inflated costs. With all the complications, I was never even called by anyone at the facility to follow-up. There are many other vet clinics and hospitals in the area; I would not reccoment this facility.
Pros: Pick-up and Drop-off available
Cons: Very rude and unfriendly staff; Extremely expensive; sub-par care and follow-up
more