I took my car into Hanzel Auto Body because I had read positive reviews on the internet and was having problems with my Honda civic's hood latch mount. I had recently had a horrible experience at Berkeley Honda and was feeling somewhat wary of mechanics. However, I had an EXCELLENT experience at Hanzel Auto Body and cannot recommend them highly enough. They were professional, courteous, and organized in booking my appointment. The owner Henry Hanzel answered the main number when I called to book my appointment, and was very patient and helpful in answering all my questions. When I brought the car in, I was helped immediately (no waiting!) although the garage seemed busy, and Henry himself looked over the hood latch right then and gave me a rough estimate, saying he would examine it thoroughly and call with a firm estimate that morning. Although the garage was busy with several other cars, Henry called within the hour and gave me a firm estimate (which was quite reasonably priced) and gave me a clear description of the exact problem. I OK'ed it and he called later that same day to say the car was done. Because the repair had been easier than initially expected and not taken as long, he charged me $150 LESS than the estimate! I was really impressed by this - he didn't have to do that. I had been quite satisfied with the estimate and would have been none to wiser that the repair had been simpler than expected. This impressed me as remarkably honest and professional. Hanzel Auto Body did an excellent job, and I would highly recommend them to everyone. They do quality work for fair prices and are honest and courteous. What more could you ask for? I've never written a review before but felt so strongly about how exceptional this place is that I wanted to write a review. I highly recommend them!
Pros: Excellent customer service, top notch work, very fair prices, close to BART
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