I've been to Biella several times, and each time the meal has been a disaster. Soup so salty nobody could eat it. Cold entrees, gummy pasta that's been parked under heat lamps for far too long, overcooked lamb, frozen creme brulee - I've never had a good meal there. I keep wanting it to get better because Excelsior is so charming and the restaurant has a nice atmosphere, but I'm disappointed every time. We don't go there now, and I know other locals that won't go there either due to bad food.
Pros: Ambience, location, parking, wine list
Cons: Food
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