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False advertising and poor customer service - Review by citysearch c | Home & Office

Home & Office

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False advertising and poor customer service 10/8/2008

They led us to believe that the $600 TV cabinet we ordered was made of ""real"" wood. The piece arrived a month late without even as much as an apology. The piece is made of plywood and was riddled with manufacturing errors. I wanted to return the piece for a refund which they refused. They wouldn't answer my calls so I just kept calling again and again until they finally answered the phone. They agreed to repair the piece but refused to negotiate on the price. They continually referred us to the ""website"" which states that they don't use ""manufactured"" wood. I have never seen a plywood tree but apparently plywood is not considered manufactured wood and grows wild somewhere. Bottom line: I won't be going back and I would not recommend this furniture store. more
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