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Too many problems - Review by citysearch c | Grande's Pizzeria Italian

Grande's Pizzeria Italian

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Too many problems 10/11/2008

What a disappointing experience. My son had eaten here before and was looking forward to the salad bar. We can't understand that a house salad that usually costs about $3.50 was included with the entree but the salad bar that costs about $4.50 was not only not included but we couldn't just pay the additional $1.00 and get the salad bar.\r So we ordered 4 entrees with the house salads. My son requested that his chicken not be sauteed in butter because he can't have butter and his girlfriend SPECIFIED THAT HE IS LACTOSE INTOLERANT. She looked the waiter straight in the eye when she said it. She ordered chicken franchese. He brought her a dish with shrimp and mussels. Wrong!!! Then he brought the chicken franchese with the sauce on the side and she doesn't believe it was franchese. It was full of garlic. She didn't taste the lemon, butter and wine.\r He brought my son his chicken order which was very obviously made in a cream sauce. When we said he can't have a cream sauce and that he is lactose intolerant and was told that, the waiter said he never heard it. We asked him to take that dish away. He didn't seem very upset that my son was sitting there eating nothing. He offered my son the salad bar but he had already had his salad. I told him we would not pay for the dish and he didn't charge us.\r In fairness my strawberry chicken was good although it was supposed to have lump crabmeat which it didn't. The salads were supposed to have cheddar cheese and didn't either.\r My husband said his chicken parmigiana was okay.\r It was a very pretty place but the waiter was a disaster and we can't understand if the restaurant includes a salad with the dinner, who would pay extra for a salad bar??? In the time we were there we did not see one person at that salad bar. Pros: pretty place Cons: bad waiter more
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