Unwilling to fix their mistakes. I arrived at my reception to find my cake had a hole in the top of it. When I called the owner of Sprinkles to find out why my cake had a hole in it, he told me that it was because he needed to put a dowel through it to hold it up. I asked him why he felt it wasn't necessary to cover up the hole on top of the cake, he told me it wasn't that bad and he wasn't drivng all the way back to the reception to fix it. He told me that it was my problem and if I didn't like the hole, I should find something to cover it up. He then proceded to hang up on me. I have never been treated so rudely in my entire life. It put a huge damper on the biggest day of my life. Also, the cake did not look like the picture I gave them and the flavors of the cake were incorrect. Save yourself the hassle and choose another cake company
Cons: Awful customer service, rude staff
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