I had a dinner at North by Northwest today with a group of people (about 25 people) and the service was absolutely horrible. \r
\r
I ordered iced tea. I asked our only wait person twice for sugar. Never got one. A manager passed behind our table and I stopped him for sugar and I finally got it. More than 30 minutes have passed since we sat down. \r
\r
Then I ordered a large Lodge Soup . Our wait person brought me the soup of the day instead. Another 15~20 minutes have passed before he brought me the right soup. Lukewarm like it has been sitting in the kitchen for a while and no crackers. No apology from our waiter.\r
\r
Each of us received a bill. Mine showed $8.84 including the automatic 18% gratuity. I gave our wait person $9.00 cash expecting a change. He never gave it to me. I finally asked him and he said ok. He continued what he was doing instead of trying to give me a change. At this point, I had enough. I stood up and asked for a manager. \r
\r
The first thing that the manager said was something like ""We normally don't take such a large group unless a private room is reserved.""\r
\r
If that's the case, they should have sticked to their policy in the first place. I think it is crazy that ""one"" wait person takes care of 25 people. I have never been to a restaurant where ""one"" wait person handles 25 people. It is impossible to provide a good service.\r
\r
After all the bad service, our wait person never said ""sorry"" or anything. I really don't think he was worth 18% gratuity as all I got from him was a headache not a service. I just don't undertand why he assumed that I would give him more for all this. \r
\r
After I talked to the manager, I was hoping that he would talk to our wait person and come to say ""sorry"". I don't think that happened, either. As I was leaving, he was at the front area and never saw me or said anything to me. \r
\r
I am very disappointed. I won't go back again. This was a nightmare. \r
\r
\r
\r
more