I had been coming here for years for my smog checks and never had a problem until 2008. I misplaced my smog check paper work, but didn't think it would be a problem because the results are expected to be submitted electronically to the DMV. I spend 2 hours waiting in line at the DMV only to be told that they have no record of my smog check, and no electronic submission. At this point I went back to SM Smog Check to ask Bob if he could please print out another copy of the paper work and resubmit the test results I had already paid for, which was never properly submitted. I was basically told about how busy they were, how many cars they had to check, that it would be so difficult to find it, and a number of other excuses for why he basically didn't want to help me. Several times he asked what I did with my paperwork. If I knew, I wouldn't have been back there asking for another copy of my test results. I would have gladly paid him for his time even. Ultimately losing the paper work was my fault. However, SM Smog failed to submit my smog check to the DMV electronically, and ultimately failed in providing basic customer service in being reluctant to print me another copy of my smog check or offer any real assistance at all. In the future neither I nor my family will be taking our business here any longer.
Pros: In Santa Monica
Cons: Failed to submit results to DMV, poor customer service.
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