I booked a cruise through this agency in August; worse mistake ever. Two weeks after paying for it they charged me an extra $500 in my credit card so I called and they said I'd have it refunded in two weeks (that Royal Caribbean was at fault). Two weeks turned into TWO MONTHS! I called practically every day within those two months to get a hold of Barbara, the sales agent, who was never there, when I would get her she'd say she'd call me the next day but NEVER DID, and then after that she told me her father was sick, then on another day had a heart attack, and then finally suicide. She yelled at me that day saying she couldn't deal with me and hung up. Had she dealt with this two months ago she wouldn't have this problem! I showed up in person after that with my friends who were also overcharged - from the very beginning she started acting very faint and physically hesitated to write us a check. Not to mention she looked almost 70!!! Really are you F&$*#@ kidding me you're father isn't alive! I had been nice all along, even sympathetic, but now I was just mad. I asked for my friend's money too and she said it wasn't ready, handed our checks, and yelled at us to GET OUT!!! How rude! She didn't apologize; she didn't even pay interest for holding our money. When I spoke to my friends she apparently gave them the excuse that because others had not paid she had charged their credit card to hold the room of the others. THAT'S ILLEGAL. I swear if you haven't received your money the only way you can is through legal threats.
Pros: Cruise was Good
Cons: Was charged twice without my concent & then refunded 2 months later after calling almost every day. Where are their business ethics?
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