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Horrible customer service - Review by citysearch c | Donatelli's Bistro

Donatelli's Bistro

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Horrible customer service 10/3/2008

We were able to find a parking spot right out front and were seated immediately. The hostess was pleasant. We were offered a wine menu, but not a menu for other drinks. My husband ordered a beer. I mentioned that I did not see an offering of the drinks. The waitress did not comment. So I asked if they had raspberry lemonade or other flavored drinks. She said they did have lemonade but didn't make any suggestions. We were not given the specials although I heard other waiters and waitresses tell their clients this information. I asked the pronunciation of one of the items on the menu but the waitress ignored me. Our appetizer (eggplant parmassean) was very good. We placed our order and waited approximately 40 minutes for our food. Others around us that had arrived after us were served. The waitress apologized and said she was so sorry our order got in behind the ""party of 13."" We were led to believe she forgot to turn in our order. She kept saying ""I'm so sorry!"" When the food arrived I was disappointed. The salad was mushy and the pasta with ham, peas and mushrooms in sherry sauce was unappetizing. The white sauce was so thick it was as if they forgot to add the milk or other liquid to the flour. My husband's seafood pasta in white sauce had the same consistency. Our bread was not replenished for quite awhile. The busboy was very good. He was polite and efficient. I wanted to just hand him a cash tip but thought he might get in trouble. One of the other waitresses seemed pleasant and waited on her tables in a timely manner. I do not remember the name of our waitress but we were seated at a table nearest the wall to the right of the door as you exit the kitchen door. (There were extra chairs and tray stands right behind our table.). We were there at about 7:00 p.m. on Friday evening, October 3rd. When we got ready to leave the waitress kept saying, ""I'm sorry."" Then she said ""I hope you have a great rest of the weekend."" Pros: Parking, Busboy Cons: Waitress service, food more
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