I wished I had listened to the previous negative reviewers instead of being swayed by the ""Best of Pasadena"" listing! I can only agree with the experience of the previous reviewer. Andrea was a nightmare. I've never had a color expert who didn't check the foils or even check up on the results until I complained to the assistant. The color was brassy, the tone just about what I would have achieved with a $10 bottle from RiteAid. Although she had the assistant put in a toner, she didn't even come to check the result afterward. I had the feeling that I was supposed to apologize to her instead of the other way around. I fled. The worst experience I've ever had at a salon!
Cons: Lack of courtesy, Results.
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