I called to reserve a storage unit and asked for directions and a cross street. The woman who answered said there were no cross streets. She said it was between Wal-Mart and Rosauers on Thain. I again asked what the cross street was because I was unfamiliar with the area but was on Thain and had a map. She again told me there were no cross streets. (FYI It is just north of Bryden and Thain on the CORNER of Park and Thain!!!!) Took me 15 minutes to find it based on the horrible directions since Rosauers was already behind me but I had no idea it was. When I got there, the unit that was available 15 minutes ago was never available. The ladies spent 20 minutes trying to figure out what was available but the only comparable unit was $20 more! For my trouble they said the owner of the storage would knock off $15. Also, they do not even take credit/debit cards for automatic payment, you have to use a check!! Apparently they have yet to join the 21st Century. Horrible experience. I will be mailing my payment so I never have to deal with them directly again!
Pros: Actually did have a storage unit I could rent
Cons: Covered it all in the review and headline
more