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Need to improve service - Review by citysearch c | Aliotta's Via Firenze

Aliotta's Via Firenze

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Need to improve service 10/15/2008

We had lunch there for the first time with our business partner. Unfortunately, I would never go back to the restaurant again. I would say that quality of food was okay, not exceptional. Price was a bit expensive for lunch. Decor is okay and reasonably comfortable. It gets noisy lunch time. A waiter who served our table was nice and friendly. However, he was too busy servicing other tables and helping the kitchen. I consider myself as a patient person. However, it was too long for me to wait for a waiter to come to our table. I had to walk up myself to look for our waiter. Having waited for a long time, we decided to leave the restaurant without deserts or coffee. I discovered that 20% gratuity was automatically included in our check because we were a party of six. Unfortunately, the restaurant needs to improve its service to have the first timer becomes a repeat customer. more
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