My favorite glasses broke and I really wanted the same frames, but my original optician no longer carried them. So I called all around LA -- maybe 10 calls -- to see if stores stocked my exact frames, and most people who answered barely knew what I was talking about. You know, the kind of customer service we've all gradually become resigned to. Then this guy Wayne at OPTX not only knew my exact make and model, but he was also the ONLY person to ask me what color frames I had! Of course that's what someone SHOULD ask when I'm requesting the same exact model, but he was the only person on the ball enough to do so... On top of that, he told me about his City Search coupon when he didn't have to... And while everyone else said that it would take 2 weeks to get my frames (from Denmark), Wayne pushed the issue with the manufacturer and I received my new glasses in exactly one week... So why go anywhere else now? He's my new optician, even though he's 25 minutes away. And he earned my first ever City Search review!
Pros: Amazing Service!!!
Cons: Up in the valley, but worth the trip
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