Smooth operators who seem to be honest about problems but really mark up parts, in my case a radio, which I found online for 1/3 of what I was charged, plus installation. That will keep me from going back. The car was delivered to me about six hours after it was promised with nary a call to tell me not to waste my time coming to pick it up after telling me not to call -- it would be ready.
Cons: Opaque pricing, high markups.
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