Recently a group of friends and I dined at the Elbow Room in West Hartford. After being served a ?meal? that could have been securely served atop a half dollar, I asked that it be replaced with another from the menu. The manager was called and he asked if the waitress had explained the size of the portions, I told him she had not. I then placed another order; however after watching my entire party finish their meals I told him that I did not want the second meal. The manager became irate. After being purposefully ignored while trying to pay at the end of our meal I voiced that his behavior was distasteful. He then became aggressive and completely inappropriate. I was shocked by his conduct and, among other things, his implication that my party did not intend to pay for their meals. I told him a polite, ?I?m sorry ?mam, but we are going to ask you to pay for your first order? would have sufficed. He said he didn?t believe the server didn?t tell me about the portion size. Aside from his antagonism, being called a liar was beyond offensive. A colossal managerial change is in order.
Pros: Seating on the roof
Cons: poor service
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