I have to say their new location is great. The store is new, fresh smelling, tons of inventory. They have a sad holster selection but its always been like that for 15yrs. I seldom go to Hoffman's. But I figured why not check out their new store. They may have a large inventory but the ""regulars"" are still working here. They have a few new employees and they must all follow the same poor customer service and bad attitude Hoffman's employee handbook. I am not sure why its this way. The service is below average in the sense they pick and choose who they want to help. If you ask a question to an employee who is just standing around you are given a ""chip on the shoulder"" answer. All of my friends have received the same treatment when coming here and they took their business elsewhere. I went in looking at a high end 1911 willing to drop $2800 but the poor customer service really turned me off. I was ignored many times trying to get someone to show me the 1911 and when I finally got to fondle it I was talked down to by two employees. I am ex military (12yrs) and not sure where some of these guys working here think they are (stuff I overheard...) Overall I went to another store down the street and had them order me the ""$2800"" 1911 and I got it at a better price, waaaaaay better service, and more goodies thrown in. Stop into Hoffman's and see for yourself. Maybe you will have a better experience. I hope Cabela's takes even more of their biz.
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