Here's my story (and I'm sticking to it). I was buying a new condo which seemed like a pretty straightforward deal as far as real estate goes. Had attended one of Marathon's seminars, looked at some investment properties a year or two prior and nothing had panned out but got in touch with one of Marathon's realtors, Tausha, to buy the condo. Told the bank to lock in a rate at 5 7/8 but then found out about 4-5 weeks later that I was without a lock and rates were up about 3/8. I was ready to pull my $24.78 in savings out of that particular bank and swear off working with them ever again. I'm not sure if it was the thought of losing the ability to manage all that cash or Tausha knowing the guy handling my loan and knowing the boss of the guy handling my loan that got me the original rate. It was probably the latter. Tausha's a winner and the 3/8 she saved me on my rate is just an example of her customer focus and in addition to the fact she's a pleasure to work with.
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