Scheduled the ultimate massage. It was never told to me that I needed to bring a bathing suit. I explained I wanted the bath first and then the massage to loosen my muscles. I get to the spa (which has not changed one bit since the spa biba days -- down to the pictures on the walls!) First they take you to the dressing room and tell you after you get dressed go to the relaxation room?which is hard to find. Once you find it, you are sitting in a room on a sofa waiting for your treatment in the middle of some party?s lunch. (Not even a separate room so you can actually relax in a spa?novel concept!) Summary -- Masseuse talked to me the whole time. Front desk staff was rude and condescending. If I wasn't there with a group for a special occasion, I would have walked out and not continued my services! It was the worst services with the rudest staff. I will never return to this spa. It is such a shame as 10 years ago, as spa biba, I would have given them a 5 star recommendation?Too bad they are stuck in the 90?s!
Cons: Worst service and worst massage!
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