I see two reviews from people who have visited from out of town, staying at the hotel. They don't get the day to day lack of attention to customer service. To pay $130 a month for a club fee you should get service. The women's lockers many times either don't lock or lock you out which then you may be just in a towel from showering and you have to reach an attendant to let you back in your locker. This happens a lot!!! The steam room has been broken down for weeks. I called to have my membership put on hold do to this and the fact that they will be closing off the sauna, jacuzzi, steam room area to repair the steam room for about a week.
Cons: HORRIBLE CUSTOMER SERVICE
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