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NIce music and tea, cold waiting room, poor service - Review by citysearch c | Zen Day Spa

Zen Day Spa

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NIce music and tea, cold waiting room, poor service 1/22/2008

I felt very disappointed. We had made a 1:30pm appointment for three people a week in advance, but upon arriving there was only one masseuse on site ? Miyaki. Each of us had to wait 30 minutes or more for our turn. We were told there was a mix-up with the scheduling. Tea or juice offered - no wine; a stick of cinnamon was placed in my tea - a nice touch. Hot tea was necessary to keep off the chill, since the waiting room was cold. Every time someone opened the door to come in from outside, a huge gust of cold air would consume the room. The only food was 4 store bought cookies were sitting in a dish by the window. In advance I had chosen the 60 minute deep tissue massage but was talked into the Shiatsu. The music was nice and the massage room was the right temperature. During the entire hour I was engaged in conversation, and didn't want to talk. In fact, I had to listen to a sales pitch during the last 20 minutes of the massage which left me feeling cheated. I came away with a headache and my hair full of coconut smelling oil; I don?t like coconut smell. By the time all three of us left the shop it was 4pm and we had been there for three hours for only a one hour massage! Pros: Massage room ambience Cons: Service, waiting room ambience, price too high for the service more
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