I have taken my pets over the years to vets in many different states. I have never encountered a more professional, caring, go-the-extra-mile practice in my life. Dr. Starr and the other doctors at the Cherokee Cat Clinic provided excellent emergency care to my cat. After the initial surgery, my cat required multiple follow-up visits (as well as another surgical procedure)--all at no additional cost to me. They place a high value on communication--giving me all the doctors' home numbers in case something came up after hours as well as calling me consistently to check up on my cat's progress. When they determined that my cat would benefit from some weight loss and bone-enhancing supplements, they worked out a feeding program with me; they even gave me my first bag of new food and box of supplements free and encouraged me to bring in my little friend for free weighings. The support staff and techs are genuine animal lovers who very much provide great customer service as well as practical care. I say again, in all my years of owning and loving pets (dogs and cats), I have never encountered a practice that has made me feel as valued and supported as the folks at Cherokee Cat Clinic. As I prepare to relocate to another part of the country, they have gone out of their way to help me transition the care of my high-need cat to a reputable vet in my new area. I feel so strongly about how good they are that I spent most of my free Saturday morning searching for ways on the internet to communicate what extraordinary care they provided my cat--and, in turn, my whole family.
Pros: Very professional and caring, they are accessible and involved--going well beyond expectations
Cons: Not cheap, though they are very generous with products and samples
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