I work at Hermitage Animal Clinic and was there to witness the event this lady is describing on the post labeled ""horrible"". Dr. Burch is an amazing doctor. She is a doctor that takes time to really try and understand what is going on with your pet who can't tell us what is wrong. She can only do as many tests as the owner will pay for. If Dr. Burch thought that the animal needed this certain exploratory surgery then she is just basing it off of the test results. Why would she want to do an dangerous surgery on this cat if she didn't think it needed it? The man who picked up this cat was very rude. I heard him saying that we didn't care about animals and we just wanted money. I was so offended by that. I don't know another group of people that love animals more than the staff at Hermitage Animal Clinic. It's a wonderful environment with caring people. They have always taken good care of my pets even before I was an employee. Now that I am behind the scenes I can really see how amazing and smart these doctors are. The man was demanding things from us and Dr. Fenwick came up and told him that we didn't want to deal with him or his cat anymore if he was going to speak to us in that way. He was very accusing and disrespectful. Dr. Fenwick did not shove the cat in his face. This lady wasn't even there for this experience and I hope people don't base their opinion of our clinic from this one person. You can't please everyone!
Pros: wonderful doctors and staff
Cons: not able to please everyone
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