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Unattentive staff - Review by citysearch c | Renee Strauss For The Bride

Renee Strauss For The Bride

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Unattentive staff 1/8/2008

Having read the previous reviews, I knew I had to try Renee Strauss. I made an appointment on a weeknight to have the most time available. It may have been an off night, but the sales lady was clearly not listening to me throughout the experience and was not at all committed to helping me find a dress. She asked me to talk about what I was looking for but then promptly cut me off before I could give her much information. I'm getting married on the beach in the Dominican Republic so I knew I didn't want a dress with extremely heavy fabric, which I was able to communicate before the sales associate started looking for dresses. To make a long story short, she brought in dresses that continued to be less and less what I wanted. I almost thought she was playing with me because I would try on a dress with lace and say ""I don't want lace since I'll be on the beach"" and she would then bring in a dress that had even more lace. This happened with styles (I can't wear a mermaid style and didn't want a chapel length train) until she brought in a dress that was the antithesis of what I had tried to describe. How ""off"" all the dresses were (and progressively moreso) had my friend and I laughing by the end. \r \r My friend finally went out and found a handful of dresses closer to what I wanted but none was ""the one"" (not the store's fault of course). \r \r We went upstairs to look at bridesmaid dresses and the staff up there was extremely helpful and knowledgeable. I even found one that might have worked for my wedding dress (if I got it in Ivory) and the sales associate offered to mail me a swatch of the fabric at my home. I received it in a few weeks. Pros: Unattentive service in bridal section Cons: Good service in birdesmaid section more
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