should have checked them out before I got a membership and had to file my own complaint with their corporate office (they've had 246 complaints in 3 years): Read on...\r
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At The Beach Tanning \r
Based on B B B files, this company has an unsatisfactory record B B B Definition:\r
unsatisfactory record - A company has an ""unsatisfactory business performance record"" with the B B B is based on the experiences reflected in B B B files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern B B B Definition:\r
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. \r
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the B B B, or failed to discontinue unauthorized use of the B B B name and logo, a Federally protected trademark. \r
with the B B B due to a pattern B B B Definition:\r
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. \r
of complaints and has failed to correct the underlying reason for the complaints.\r
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.\r
The B B B processed a total of 246 complaints about this company in the last 36 months, our standard reporting period.Of the total of 246 complaints closed in 36 months, 147 were closed in the last year.
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