We ordered a 20'x30' heated tent for our wedding in our back yard. When the truck arrived the man said that a 20'x 30' tent wouldn't fit but he could put up a 20' x 20' tent and the company would reimburse us. After he started putting the tent up it was clear that the 20 x 30 would fit. The man said at this point if he took it down that he would have to charge us an additional set up and take down fee. When the tent was up the man said we didn't need the water barrel that we ordered- it was clear that the water barrels were intended for tents of much larger than we needed but they didn't tell us that at the time of the order and charged us for it anyway. The man also said that one propane tank was more than enough to heat the tent and that it would not run out all night. We had to run out to the hardware store to get a tarp to extend the tent because it was not big enough and we had to have someone run out in the middle of the wedding to get a new propane tank because it had run out. Also, one heater was not nearly enough! \r
When we called to ask for a refund the company refused, saying that because the items were on the truck that we had to pay for it! Our bill was $999.71 for all of this! BTW they charged us $90 to clip sidewalls onto the tent-we had to change these ourselve-it took about 2 minutes each! What a rip off!
more