MRS. EYBLATT,\r
I PURCHASED A NEW HOME AT THE FIRST OF THE YEAR. MY BUILDER WOULD NOT LET ME DO ANY UPGRADES TIL POST CLOSING. I CALLED BEFORE CLOSING AND TALKED WITH JESSICA. SHE EXPLAINED TO ME WHAT THE POLICIES WERE AND I WAS OK WITH THAT. AFTER CLOSING JESSICA HELPED ME PICK OUT ALL OF MY UPGRADES AND SPENT ALOT OF TIME ON THE PHONE WITH ME. I PAID FOR THE UPGRADE AND SET THE DELIVERY AROUND THEIR SCHEDULE AND THEY SAID THAT THEY WOULD CALL ME 30 MINUTES AHEAD OF DELIVERY. ON THE DAY OF THE DELIVERY I TOOK OFF WORK AND BEING THE NEW HOMEOWNER THAT I AM I WAS AT MY HOUSE ALL DAY, BECAUSE WHEN YOU BUY A NEW HOME THAT IS WHAT YOU DO! I LOVE MY HOUSE. AROUND 12 PM I RECIEVED A PHONE CALL FROM THE GUYS AT COWAN AND COWAN AND THEY TOLD ME THAT THEY WOULD BE IN MY SUBDIVISION IN AROUND 30 MINUTES. I SAID THAT COOL I AM AT HOME WAITING. THEY SHOWED UP AND INSTALLED ALL THE APPLIANCES FOR ME AND SHOWED ME HOW TO USE THEM. I WALKED AROUND ALL THE APPLIANCES AND INSPECTED THEM AND THEN SIGNED THEIR TICKET. \r
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THE BOTTOM LINE IS THAT I WAS UNDERSTANDING TO THE BUSINESSES AND BUILDERS POLICIES AND UNLIKE YOU A LITTLE MISUNDERSTANDING WOULD OF BEEN FINE WITH ME. YOU WERE NOT AT HOME LIKE ME AND YOU EVEN SAID THAT THE GUYS CAME BY THE OFFICE, BUT THE KEY WAS NOT THERE AND NEITHER WHERE YOU. SO THERE IS BLAME ON YOUR BEHALF. I HOPE THAT OTHERS THAT READ YOUR COMMENTS SEE THAT YOU ARE TO BLAME ALSO, BECAUSE COWAN AND COWAN IS A BUSINESS AND THEY ARE NOT OUT TO MAKE PEOPLE MAD, THEY ARE THERE TO SERVE THE COMMUNITY. \r
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I HOPE THAT EVERYONE CAN SEE THAT THERE IS ALWAYS TWO SIDES TO A STORY. I AM VERY PLEASED WITH EVERYTHING THAT COWAN AND COWAN HAS DONE FOR ME AND LOOK FORWARD TO USING THEM AGAIN.\r
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THANKS, \r
BOB
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