I have been reasonably satisified with their residential service. Additionally, they have taken large amounts of trash on numerous occasions. Recently, I ordered a 20 yard dumpster from their commercial division. There service agreement said that they would charge an additional charge of $150 if the unit was not emptied or returned within 13 days. During this period my mother-in-law died back in Iowa, and I was unable to spend enough time to fill the dumpster before I returned. On the 13th day, they refused to grant me a time extension, even after I spoke to 3 different people. Not wanting to be charged the $150, I had it picked up only 2/3 full. These people should all be named Richard Cranium!
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